Reliability depends on the right maintenance being done the right way, and at the right times. At the core of making that happen is the work management process. It is a six step process that’s fairly simple, but often not followed very well. Without, workforce deployment becomes reactive to emergencies and maintenance costs are high. Work done in those reactive situations is anywhere from 1.5 to 3 times as expensive as work that is fully planned and executed on schedule. In some industries the cost of emergency work is even higher. Read more “Uptime Insights – 3 – Work Management”
All organizations are made up of individuals. Invariably they reflect each other – the organization reflects the choices of its people, and vice versa. For any organization to thrive and achieve, so too must its people. Without them you’re dead.
When you choose excellence you are choosing to make changes – excellence is a journey, not a destination and you don’t know all the twists and turns that will appear. Leading change will be critical to your success. Managing implies that all will remain steady. With excellence however you need to lead. The change and leading it must become an integral part of all you do. Read more “Uptime Insights – 2 – People and teamwork”
Reliable operations are far less expensive to maintain and operate and they produce more consistently. Yet most industrial operations are far from achieving high reliability. Getting there will require effort and that effort goes well beyond the maintenance department alone. They will need to change from reactive, break it then fix it thinking and un-informed cost-cutting measures that undermine reliability. They will need leadership, not management. Read more “Uptime Insights – 1 – Improvement Strategy”
In part 1 I introduced a simple 3 legged stool model: design, maintenance and operations being it’s 3 legs. It can deliver high performance at low cost and risk – i.e.: high productivity. It is important to keep the legs balanced and indeed intact! Doing so requires a bit of investment. In thermodynamic terms we need to put some energy into the system to keep the entropy from growing. That energy is an investment in maintenance and the payoff comes in the form of steady, predictable revenues with a high margin for profit. Those words should be music to accountants’ ears. Read more “Entropy Part 2 – Economics”
Engineers are familiar with the concept of “entropy” and the laws of thermodynamics. The second law of thermodynamics states that the total entropy of an isolated system always increases over time. It can remain constant in ideal cases where the system is at a steady-state or undergoing a reversible process. So what does that mean for us in the world of asset management and maintenance? Read more “Entropy Part 1 – Fundamentals”
Most of my firm’s clients are in the private sector but occasionally we do some public sector work. We usually notice a number of distinct differences in practices and in what motivates those practices. It would be nice to say that one can learn a lot from the other, but in truth, both can learn a lot from each other.
I thought it might be useful to compare and contrast the two sectors (based on personal observations) and then propose an idea for learning from each other. Read more “Asset Management in Public and Private Sectors”
When it comes to information, entertainment, finding your way around and communications we more or less have it all at our fingertips. It’s also available to us just about anywhere. We can even order and pay for coffee to pick up on our way from the commuter train to the office – no line ups for delays. We can book houses, rooms, hotels, airlines, vacations and rental cars at the touch of our fingers with apps that show us the cheapest options. Read more “I want it now and I want it cheap”
The original edition of Uptime had “process re-engineering” as a 4th level at its pinnacle. It reflected what was then widely regarded as an approach to obtain beneficial change quickly. But, since the 1990’s that approach, was abused and used as a smoke-screen for downsizing or right-sizing as many would prefer to call it. That was never intended by the originators of “Business Process Re-engineering”, but it is what happened. It was lopped off the top of the pyramid in the 2nd edition – process re-design belongs as a result of strategy, not as a panacea for poorly designed and executed process. Processes should be revisited BEFORE implementation of IT / IM and occasionally it should all be reviewed as part of good governance, just like audits. Read more “Uptime: Choosing Excellence”
In the first edition, the second tier of the pyramid was called “control”. Of course the harder we try to control something, the more complex we make things, and the more likely they will go awry. If you have teenage children you can see that very clearly! You want them to learn and mature, but if you try to control how they do it, you will have trouble. Less control, while providing guidelines and advice, and letting them make their choices will work far better. In “Uptime” the emphasis is on successful practice, not control. Read more “Uptime – Essentials: you need these”
This is the base of the pyramid – its foundation, comprising Strategy, People and Teams. It includes a few topics: Strategy and People and Teams.
Older editions of the book spoke to strategy development but lacked advice on how to deploy that strategy once it was created. Project management wasn’t enough. Change management was dealt with in the chapter on People, but even with that, strategy deployment needs more. Hoshin Kanri, a Japanese term for “strategy deployment”, known largely in the lean manufacturing circles is now included. Read more “Leadership – Uptime, 3rd edition”