Consider that a customer regularly buys our goods or services. For operations/production to be our customer, then they would be paying maintenance for its service. Do they? In some organizations, this may be the case, but is it that way in yours?
More than likely, you need to manage your own budget and meet operational demands as one of many departments all aimed at providing goods or services to some external customer or customers? Read more “Myth Busting 3: Master or Partner”