In the first edition, the second tier of the pyramid was called “control”. We all know that the harder we try to control something, the more complex we make things and the more likely it is to go awry. Anyone with or who has had teenagers can see that very clearly! With teens, it’s what you want them to learn that doesn’t change but how you get there is another story. Likewise with maintenance management. Despite all the shifts in technology, demographics, management styles and business environment the practices you need for success in maintenance remain the same.