Whenever you are following a set of steps to achieve some goal you are following a process. Your people do their jobs through day to day implementation of those processes in order to deliver results. If the processes are ill-conceived or inefficient things move slowly and results are more expensive to obtain than they need to be. Well designed, efficient processes that integrate with other related business processes keep things running smoothly, costs down and help to keep people motivated.
Over time our natural tendency to want to do things “better” causes us to re-design our business processes. We streamline here, add something there, etc., all in an effort to