Computerized systems are important and now seemingly indispensable tools for business. Just remember the last power failure you experienced and you’ll understand. There isn’t much that isn’t computerized these days. Technology and its business applications continue to grow and proliferate. The world of maintenance is no exception. Most maintenance work is not computerized, but it is complex and managing it requires sophisticated tools. Using those tools effectively will improve the efficiency with which you deliver maintenance services. Use them poorly and you only add cost.
There are two broad categories of technology that maintainers work with: support systems and management information systems.