Why can’t we get results from our software?

Are you disappointed in the results of your latest maintenance software investment? Or are you about to invest in a new package that should help you solve some problems? You are about to spend a lot of money, investing time and effort in a software package (or module), and you want results. What did go wrong? Or, if you are headed into a software project, how can you avoid the pitfalls? 12 min. 50 sec.